Service design and the next generation technologies in Georgia
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Date
2016-03
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
ДВНЗ «Київський національний університет імені Вадима Гетьмана»
Abstract
The work provides study and analysis of the queue management substance and significance. Research was conducted on the basis of Tbilisi Public Service Hall example. The work demonstrates that dealing with the queue management problem is of decisive importance for improvement of effectiveness of the service companies.Research conducted within this work is based on the results of 10-day observations. In the research the methods of quantitative analysis were applied. On the basis of the data obtained
based on exponential distribution and Poisson distribution of services the econometric model was built. Suitability of this model is demonstrated, the relevant conclusions were made for improving queue management effectiveness.
Description
Keywords
Service Design, Technologies, Public Service Hall, queue management
Citation
Keshelashvili G. Service design and the next generation technologies in Georgia / Giuli Keshelashvili // Стратегічні імперативи сучасного менеджменту : зб. матеріалів ІІІ Міжнар. наук.-практ. конф. (17–18 берез. 2016 р.) : у 2 ч. / М-во освіти і науки України, ДВНЗ «Київ. нац. екон. ун-т ім. Вадима Гетьмана» ; редкол.: С. М. Соболь (відп. за вип.) [та ін.]. – Київ : КНЕУ, 2016. – Ч. 1. – С. 218–223.