Digitalization of Personnel Management Processes: Reserves for Using Chatbots
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Date
2021-09
Journal Title
Journal ISSN
Volume Title
Publisher
Taras Shevchenko National University
Abstract
The introduction of modern digital technological solutions has changed the basic principles of work in all areas of the economy. The willingness to rebuild business processes taking into account the latest IT trends and, first of all, digitalization is an important condition for the competitiveness of companies, and sometimes for their survival in the market. The digitalization of the economy has become an integral part of doing business, has brought new challenges to the current state of the economy, which, on the one hand, have exacerbated the problems previously hidden from society, and on the other hand, have made it possible to adapt to modern conditions. It is HR specialists who have come to the fore in the implementation of the strategy of business processes digitalization. The main task of HR as part of the digital transformation of the companies is to adapt the work of its company to the use of various forms of digital technologies as well as to predict how this will change the behavior of employees and customers. The purpose of the article is to analyze the existing practices of automation of personnel management processes in the field of higher education and the creative economy, search for additional areas suitable for the use of “HR-bot”, which contributes to updating the functional component of human resource management as well as adapting to the challenges faced by HR departments in connection with the introduction of HR-bots into management practice. In this article, the authors present generalized data that make it possible to comprehensively assess the level of automation of personnel management processes in the context of the use of chatbots. The authors conclude that the use of chatbots in personnel management processes gives companies ample opportunities to optimize administrative work, and as the result, the HR department has more time for solving strategic and more creative tasks.
Description
Keywords
digitalization, human resource management, artificial intelligence, HR-bot, HR-processes
Citation
Digitalization of Personnel Management Processes: Reserves for Using Chatbots [Electronic resource] / Nataliia Danylevych, Svetlana Rudakova, Liudmyla Shchetinina, Oksana Poplavska // Intelligent Solutions (IntSol–2021) : II International Scientific Symposium, September 28–30, 2021, Kyiv–Uzhhorod, Ukraine / Taras Shevchenko National University, Uzhhorod National University ; [ed. by: P. Bidyuk et al.]. – Electronic text data. – Kyiv, 2021. – P. 166–176. – Mode of access: https://ceur-ws.org/Vol-3106/Paper_15.pdf. – Title from screen.